What You Will Learn

• Understand your personal conflict style through a self-assessment instrument
  
• The role of the Project Manager in managing conflict and building trust
• Strategies that will help you manage conflict effectively
• How to use the 5 key conflict management strategies
• Methods of increasing collaboration by developing negotiation and bargaining strategies
• Techniques for dealing with ‘difficult people’ and providing constructive feedback

Class Description

For most of us, managing people is harder than managing projects. Add to that a difficult economic environment resulting in the need to do more with less resources. Project Managers need to learn real world strategies for leveraging the positive aspects of conflict while effectively managing any negative effects within the project team.

Course Includes:

• 70 page workbook
  
• Conflict Style self-assessment instrument and explanatory booklet
• Mini case studies, specific conflict management strategies, and tools to use on the job
• In depth class discussions on how to deal with conflict that arises on project teams

PDU’s: 7

Return to PM Leadership Classes.

1. Today’s economic landscape demands that professionals have key interpersonal skills required to facilitate brainstorming or data-gathering sessions, run high-profile meetings, and speak to both technical, non-technical and management audiences.

2. Interpersonal style, along with communication, customer-service and relationship-building skills, is critical not only to personal success, but also to the success of a project or organization as a whole. Presenting the right message, in the right medium, at the right time can be a difficult - though necessary - set of skills to acquire.